Refund & Replacement Policy
At Sharks Fish and Chicken – South Holland, we value our customers and want every meal to meet your expectations.
If there’s a problem with your order:
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Keep the food whenever possible. Please save the item and bring it back to the restaurant so our team can review the issue.
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If you cannot return the food right away, please take a clear picture of it and contact us as soon as possible.
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Replacement Policy: Once verified, we will gladly prepare a replacement meal of equal value at no additional cost.
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Refunds: In rare cases where a replacement is not possible, a refund may be issued at the manager’s discretion.
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Time Frame: All refund or replacement requests must be made on the same day of purchase.
Important Notes:
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We do not issue refunds or replacements for food that has been mostly consumed.
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Refunds will be made in the same form of payment used for the original purchase.
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Management reserves the right to deny requests that do not meet the above conditions.
📍 Location: Sharks Fish and Chicken, South Holland, IL